"In HSBC we are held to construct a culture where all the employees and clients are valued independently of sex, age, sexual orientation, ethnic group, disability, religious belief, precedents or any other personal different aspect aligned by Diversity & Inclusion group programme.
Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role, on an ongoing basis if they remain in such a role.
This role has been designated as an Enhanced Vetting Role, if you require more information on the additional checks see HR FIM>Appendices>Appendix Two - Combined Vetting Checks to be Undertaken
Responsible for providing the necessary quality deals in Cross Selling Strategies for leads."
Job Purpose (overall high level summary of the role)
Individuals responsible for Supplied services activities across the three Domains (Cash, Logistics and Customer Correspondence)
The role will be to centralize administrative tasks, produce, analyze and interpret MI and Risk reporting. The job holder needs to acquire a good understanding of the processes assigned to, handle escalations from stakeholders, resolve queries to handle queries / issues effectively, produce, interpret and analyze management information (MI) to support supplier management globally.
The role holder has to ensure compliance as per audit requirements by performing the required audit checks for the process.
The role holder would also be responsible for:
• Leading and managing teams covering several regions.
• Managing quality reports for the Supplied Services management to meet established standards as per the Service Level Agreement;
• Working with the AVP – Supplied Services to create a benchmark on performance, quality and risk governance in Supplied Services Management.
Principal Accountabilities: key activities and decision making áreas.
Impact on the Business/Function
- Is responsible for understanding and translating the Supplier Management Strategy into effective delivery globally.
- Provide timely reports on consulting engagement status, risks and issues, evaluating performance based on management information.
- Is accountable for the day to day operational management.
To embrace technology and spread best practice, improving effectiveness and reducing cost
Customers / Stakeholders
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Work seamlessly and collaboratively with team and other key stakeholders, in delivering high standards of work.
- Review and Communicate procedural changes / new initiatives to the team.
- Ensure problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction.
Leadership & Teamwork
- Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
- Is accountable for leadership and people development across the team and self.
- Is accountable to achieve results by keeping up-to-date with latest techniques and approaches, and networks externally with peers.
- Engages senior stakeholders and collaborates effectively to deliver results
- Adherence to HSBC Values
Operational Effectiveness & Control:
- Regularly review and understand the business model and support on-going recommendations on efficiencies, KPIs and opportunities to support sustainable growth and scalability.
- Meet and comply with Global Standards Manual, Functional Instruction Manual & Policies
- Consider the internal and external implications of implementing new policies / procedures to mitigate risks.
Management of Risk (Operational Risk / FIM requirements)
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls (Compliance Policy / FIM requirements)
The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The following statement is only for roles with managerial or specific Compliance responsibilities
The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.