Salesforce Multiple Job Vacancies

Your Impact:
  • Oversee all training and development activities for all agents and managers that are part Technical Support, Mission Critical Support, Remote Specialists and other functions under global customer success centers
  • Create a systematic and cost effective approach to design and develop training across a myriad of business lines focused on soft skills, case management, technical expertise and knowledge sharing
  • Ensure 100% certification compliance across global teams
  • Drive ongoing improvements through monthly accreditations, badges and trailheads based on voice of leadership, customer feedback, escalations and other gaps in operations
  • Work collaboratively with Engineering and Tier 3 to ensure release trainings are offered and completed on time
  • Manage the educational budget to the defined targets set annually
  • Keep abreast to understand the complexity of the technology being developed and the user groups impacted. Apply this information to identify the best means of instructional design and training delivery model (in person, virtual, etc.)
  • Keep executives updated on training completion and certification compliance
  • Demonstrate leadership, responsiveness and creativity in team development and problem solving
  • Demonstrate leadership to influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build strong relationships

Minimum Requirements:
  • Bachelor degree with at least 10+ years experience
  • Established leader in learning Management and Training with history of innovation in high tech industry with proven ability to deliver on strategic and tactical business objectives
  • Have an ability to influence across boundaries and at all levels of the organization
  • Think strategically to help drive training objectives for short and long-term growth
  • Ability to work effectively with a geographically dispersed team
  • Hands-on instructional design experience, including developing web-based eLearning
  • Proven track record of customer enablement thru education
  • Excellent organizational and task management skills
  • Motivated and goal oriented
  • Team player with a positive attitude and the ability to multi-task several diverse duties
  • Possess the ability to be accurate, consistent and detail oriented
  • Experience measuring and reporting content effectiveness
Preferred Requirements:
  • Ability to work in a highly collaborative and service-oriented environment
  • MBA or advanced degree
  • Experience with salesforce
About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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