Customer commercial Executive
Location: Hong Kong
Provide an office based contact point for designated cluster key accounts, following up rate sheets, CRAs, filing of contracts, and providing service updates as required.
Dealing with queries/requests from key accounts, and ensure they are addressed as appropriate within the organisation and responses given within agreed timelines.
Provide support for the Cluster Key Accounts Manager as required, in particular initiating sales action when required at short notice with agencies to address shortfalls in key accounts, following up SRRs to ensure that they are acted upon properly by agents
Familiarize organization network and system procedure to performance daily rate, CRAs filings and provide timely update to KA customers
Develop close relationship with KA customers as to follow up their enquires and generate sales leads
Keep close contact with customers and also our agency/office to ensure requests and issue are addressed appropriate and to satisfy our key customers
Assist Key Account Manager during their business trip and undertake the activity on behalf as to maintain a consistent support or assist to the team and customers
Carry out specific research and prepare reports in respect of sales and related activities (including customer’s activities/business, business sectors, competition etc.) as requested by Cluster Key
University degree, (Sales and Marketing studies are an advantage
Financial Control Executive
Prepare elements of annual budgets for overhead and operational costs in the Cluster.
Produce timely and reliable management information reports on a monthly basis for financial items under the Cluster’s control.
Identify variances against budgets for cost item and conduct gap analysis for the Cluster Financial Control Manager.
Review agency cash-flow forecasts.
Produce reports for Trade Management as agreed on trade specific costs within the Cluster.
Use and maintain the accounting system and the reporting system at the Cluster level.
Assist Cluster Financial Control Manager to oversee the implementation of UASC policies and procedures in owned/JV agencies so as to standardize the processes followed by owned/JV agencies globally.
Assist Cluster Financial Control Manager to implement standard KPIs to measure and monitor agency
performance, and report of any deviations from agreed benchmarks.
Update Contract/tariff and manage the authorization function of WDL to agencies through “Cost Cycle”
program in the TRUST.
Assist in reviewing all terminal, feedering, and cost related contracts and suggest cost saving
measures to the Cluster Operations Managers.
Review and update costs in the Pricing Contribution system.
Monitoring invoicing of Detention & Demurrage in TRUST Detention and Demurrage module and following up with the Agents for collection.
University degree in finance.
Chartered Accountant or CMA is an advantage
Customer Service Representative
Ensure a positive customer experience by responding promptly and accurately to a customer’s request via telephone or e-mail
Validate or create booking received
Maintain records of customer interactions and transactions to ensure customers’ scheduled bookings are reflected in system correctly
Prepare error free reports in a timely manner
Receive shipping instructions and create draft Bills of Lading. Ensure all mandatory details are received and updated.
Proactively work to resolve customer complaints and disputes
Identify and communicate options available for issue resolution
Schedule bookings according to customer’s requests and ensure they are updated accurately in the system
University degree or equivalent experience
Ability to use Microsoft Office Suite and similar software
Manager Trade Analytics
Collect and interpret data and market intelligence, including macro-economic data, demand and supply analysis, competitor behavior and product evolution; support trade management in estimating market developments in the medium to long term
Design and drive the usage and adoption of standardized processes, models and tools which govern yield optimization in the long term (Trade Strategy) and medium to short term (Cargo Mix and Segmentation analysis and targets)
Educate and support users with trade strategy and segmentation tools and templates, analyze effectiveness of processes and governance, make improvements as needed
Ensure that output from strategic yield management models and tools are cascaded to internal stakeholders and aligned with other commercial, strategy and finance functions in the organization
Provide input to network strategic functions (Corporate Development, Network Planning and Alliance Management) on deployment plans, expected trade lane growth and market/competitor behavior
· University Degree
Sales Support Executive
Provide support, with the guidance of the Sales Support Manager, to the external sales team for all pricing related activity namely:
Deliver quotations to customers based on published/tariff rates
Propose quotations in accordance with discretionary tariff, and associated procedures, and obtain authorization(s) as required
Submit SRRs to Trade Management (Pricing and Yield Team), when required, and provide approved quotations to customers
Ensure all non-tariff quotations/rate requests are first validated against contribution/yield data to justify proposed rate level
Review customer response/outcome of all rates offered, and take follow up action as needed
Provide general support, with the guidance of the Sales Support Manager, to the external sales team, namely:
Provide commercial in-house back up for outside sales
Take follow-up action as a result of sales calls/customer contact
Maintain liaison with regular/known customers periodically
Ensure proper maintenance of centralised customer lists
Relevant experience and evidence of successful delivery of sales support activities are more important than formal qualification, but minimum expectation of graduate level or equivalent is an advantage
Equipment Control Coordinator
Location: United States
Under the direction of the National Equipment Control Coordinator, manage the control of equipment inventory, execute equipment distribution, and empty movement within the designated geographical area in the USA, in line with the Cluster plan as advised by the Assistant Manager CMD and agreed between the National Equipment Manager and Assistant Manager CMD, in the most cost effective manner while maintaining service levels to customers
Update location and status of equipment within geographical region in system accurately and in a timely matter.
Follow up on overdue containers and perform frequent equipment inventory reconciliation within control areas in order to avoid any extra costs.
Identify containers that may be lost, damaged, misplaced, or misused and flag to National Equipment Control Supervisor for appropriate action. Report damaged containers to M & R staff.
Contribute to the preparation of the Cluster container stock and distribution plan by communicating regional requirements, issues, or concerns to the National Equipment Control Supervisor
Advise Cluster staff on supply of equipment in specific locations to meet customer requirements
Under the supervision of the National Equipment Control Supervisor, plan and dispatch empty equipment for repositioning in designated region. Assist in seeking out lowest rates for empty positioning with local trucking contacts.
Assist customers with issues related to cargo holds, demurrage, per diem, and gate issues.
Assist in updating the Cluster's Commercial Imbalance Report in TRUST – review with National Equipment Control Supervisor as required
Maintain and create haulage port master codes in TRUST and send for approval to the National Equipment Control Supervisor
· High School diploma and above
Customer Service Representative
Responsible for day to day communications with UASC’s import customers in the USA in regard to actual and potential import shipments to the USA, dealing with import documentary requirements, arrival and delivery details, freight payments etc., and to liaise with SSCs and internal departments to ensure excellent service delivered to import customers.
- University Degree
IT Support Tech
Work closely with the end user to resolve issues or provide service. You will interact with all employees regularly on various issues including, but not limited to, password and permissions issues, web application setup, new user setup, hardware troubleshooting, software troubleshooting, VOIP phone related issues, software installation and updates, printing and scanning problems and solutions.
You will regularly work on imaging computers, maintaining inventory, system admin tasks on local and cloud based servers, create and update documentation, moves, adds and changes, answering and updating helpdesk request via ticketing system, walk in’s and phone calls as well as interacting with vendors to order product and resolve issues.
Candidate should be a self-starter that requires little supervision and have a customer service oriented attitude and be a devoted partner to the business.
University degree in Computer Sciences or Information Systems (or equivalent)
Microsoft, Cisco, ITIL, A+ or Network+ certifications preferred.