British Airways Latest Jobs











Aircraft Maintenance Supervisor                                   APPLY NOW

Aircraft Engineering                                                      APPLY NOW

Cabin Crew                                                                    APPLY NOW

Customer Service Representative                                  APPLY NOW

Data Strategist                                                                APPLY NOW

Digital Marketing Manager                                            APPLY NOW

Digital Performance Analyst                                          APPLY NOW

Finance Business Partner                                               APPLY NOW

Graduate Programmer                                                    APPLY NOW

International  Relations Manager                                   APPLY NOW

Transport Service Driver                                                APPLY NOW

IAG Cargo apprentices                                                   APPLY NOW



Customer Services Representatives

Roles
·         To host our customers and to exercise flexibility to deliver a personalised service
·         Understand and act on the different requirements of British Airways’ customers to ensure that they are delighted with the service they receive
·         Build relationships with our customers, anticipating their requirements and proactively meeting them  and exceeding expectations
·         To provide full service check-in
·         Assist customers to drop luggage including those customers who require full service check-in
·         Deliver exceptional service to our customers in the lounge, including hosting, resolving issues, exploiting ancillary revenue opportunities and taking payment
·         Accountable for ensuring punctual embarking & disembarking activities for departing and arriving aircraft (including presentation to HM Immigration)
·         Deal with difficult conversations tactfully and efficiently with offloaded, stand-by & other disrupted customers, helping to arrange hotel accommodation etc
·         Where necessary to escort unaccompanied minors and those customers requiring further assistance
·         Follow all customer security processes, (visas, passports, ESTA etc)
·         Commit to being multi-functional in all duties required to serve our customers and to exercise flexibility as operationally demanded
·         Work in a variety of areas around the airport both airside and landside to facilitate the end-to-end customer ground journey
·         To ensure compliance with all aspects of safety and security according to airport authority regulations
·         To build effective working relationships with colleagues

Qualifications

Skills
·         Excellent customer focus
·         Understands what drives customer satisfaction and behaviour
·         Strong verbal and written communication skills
·         Good computer and numeracy skills
·         Positive and team focussed attitude with the ability to challenge constructively
·         Able to follow procedures and understand the importance of safety and compliance within the aviation industry
·         Maintains a high standard of personal appearance; will comply with British Airways uniform standards at all times
·         Ability to embrace and utilise new forms of technology and processes i.e. mobile payment, iPad etc

Experience

·         Ideally to have experience in a customer facing role (preferable, not essential)
·         Able to deliver above and beyond for all our customers
·         Demonstrated resilience in the face of difficulty, disruption and able to think constructively to find appropriate solutions
·         Ability to adapt to changing environment and working practices
·         Experience working in a dynamic and challenging environment to tight timescales
·         IT literate

Essential Qualifications

·         GCSE Mathematics and English (or equivalent) at grade C or higher
·         To be aged 18 or over at time of application
·         Fluent in both spoken and written English
·         Previous customer service experience (Desirable)
·         Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK
·         To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years
·         Ability to obtain and retain an airside pass
·         Be willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year for your entire career

·         To wear the British Airways uniform to the required standard with no visible tattoos or body piercing. Tattoos or body piercing must never be visible on the body or through uniform clothing and CANNOT be covered up i.e. with make-up, plasters

Data Strategist
Roles
·         Works closely with business stakeholders, analytics, modelling and campaign selection teams to design appropriate strategy, campaign plans and insight using customer data to inform decision making
·         Acts as a consultant between the stakeholder and data teams to ensure effective use of data across the business with clear evaluations and recommendations delivered in an easy to understand manner
·         Acts as the conscience of the business, challenging and impacting decision making
·         Understands the best ways to use data, modelling and analytics to produce actionable insight
·         Can present data and insight in a clear, confident manner to a variety of audiences with the ability to tailor information dependent on audience and level of analytical understanding
·         Manages own portfolio of work using good project and time-management practices
·         Manages key stakeholders within projects across multiple disciplines

Qualifications

·         As well as advanced skills in Excel, you’ll need a good understanding of complex database structures and predictive models and proficiency using SAS/SQL for analytics
·         Experience gained in a similar role in marketing/CRM is essential too, including developing data strategies within a complex data environment like retail, financial services, telco or utilities
·         You’re also used to collaborating with analysts to generate customer insights that support an overall data strategy, with an emphasis on producing detailed customer targeting briefs. And, when it comes to translating requirements into analytical briefs; briefing analysts on campaign analysis needs or shaping and receiving analytical outputs and turning insights into presentations again, you shine








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